We currently aim to dispatch all orders within 48 hours. If we do not have an item in stock it may take up to 28 days but we will always email to let you know within 48 hours and offer you a refund if you are not happy to wait.

At Hide and Sheep we know how difficult it is to make your mind up about something until you actually have it in your hand, with the hectic lives we all live internet shopping is a way of saving time but sometimes it is difficult to decide on something until you have it. That is why we offer a money back guarantee, no questions asked, Simply send us an email to let us know and send your purchase back to us in its original unused condition within 14 days of receiving it, once we have received it in its original unused condition we will give you a full refund or exchange for the price of the product.

Gift receipts and Christmas receipts are available on request for an extended exchange policy.

We always strive to send our customers only products of a high standard, however if there is an unfortunate situation and you receive a faulty product then do not hesitate to contact us immediately, return the faulty item and we will either send you a replacement or refund.

Please note: unfortunately we are unable to pay for return postage or refund any postage costs.